Privacy Policy for Artisans
Effective Date: November 13, 2025
At Servease, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data when we engage you to provide services for our subscribers.
1. Artisan's Data Confidentiality
We understand the importance of keeping your personal and professional information private. We will never share any personal information or work-related details that could compromise your reputation, skills, or business without your explicit consent. Any personal data or service information shared by the artisan will be handled with the utmost confidentiality.
2. Artisan's Personal Information Use
We will only collect, use, and store the personal information of artisans (such as contact details, payment information, and service preferences) solely for the purpose of facilitating service requests, processing payments, and communicating regarding jobs or appointments. We will never use or disclose your personal information for marketing purposes without your prior consent.
3. Artisan's Work Product Ownership
Unless otherwise agreed upon in writing, all work produced by an artisan for a customer remains the property of the artisan until payment has been received in full. In cases where the work involves intellectual property (e.g., designs, artwork), the artisan retains all rights to their creative work unless otherwise specified in a separate agreement with the customer or company.
4. Payment Protection
Any payment and compensation information relating to artisans will be handled securely. Payments made to artisans for services rendered will be processed promptly, and the company will not hold any personal or financial data longer than necessary for business purposes. Artisans have the right to dispute payment terms or transaction issues, and these disputes will be resolved in accordance with the company's policies.
5. Data Storage and Retention
We will only retain artisans data for as long as necessary to fulfill the services requested or to comply with legal obligations. Once data is no longer needed, we will securely delete or anonymize personal and work-related information associated with the artisan.
6. Third-Party Disclosure
We do not share your personal data or business information with third parties, except as required to facilitate transactions, process payments, or for legal compliance. Any third parties involved in processing or delivering services (e.g., payment processors) are bound by confidentiality agreements and will not use the artisan's data for any purposes outside of their contractual obligations.
7. Artisan's Data Access
Artisans will have the right to access their personal data held by us. Upon request, artisans can review, update, or delete their personal and professional information stored with us, subject to any applicable legal requirements. You also have the right to request that your work-related data be removed or anonymized after a project is completed.
8. Artisan's Right to Withdraw Consent
Artisans can withdraw consent for the use of their personal information at any time. If consent is withdrawn, the company will stop processing the artisan's data and will take reasonable steps to ensure that all personal data is either deleted or anonymized. This right to withdraw does not affect any lawful processing that occurred before the withdrawal of consent.
9. Protection of Artisan's Identity and Reputation
We will take all reasonable steps to protect the artisan's identity, reputation, and business practices. Any public-facing materials, such as customer reviews, ratings, or testimonials, will only be shared with the artisan's explicit consent. We will ensure that any feedback or reviews are transparent, accurate, and do not misrepresent the artisan's services.
10. Limitation of Liability
While we take reasonable measures to protect the privacy and security of artisan data, we are not liable for any unauthorized access, loss, or misuse of data that is outside of our control. Artisans are encouraged to use secure methods to protect their personal information, including passwords and secure payment processing.
11. Artisan's Consent for Marketing (Optional)
If the artisan agrees to participate in promotional or marketing efforts on our behalf, they will have the option to opt-in separately and provide consent for the use of their name, business name, and work samples for marketing purposes. The artisan may withdraw their consent for marketing at any time, and we will respect their choice.
12. Dispute Resolution
In the event of a disagreement regarding the handling of an artisan's personal or professional data, we will work with the artisan to resolve the issue amicably. If necessary, we will provide a formal dispute resolution process.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Company Name: Servease Nigeria LTD
Email Address: [email protected]
Privacy Policy for Subscribers
Effective Date: November 13, 2025
At Servease, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data when you engage with our artisan services.
1. Information We Collect
We collect various types of information to provide and improve our artisan services:
- Personal Information: When you request services or engage with us, we may collect personal details such as your name, address, phone number, email address, and payment information.
- Service Details: Information related to the specific artisan services you request, including preferences, requests, and feedback.
- Device and Usage Information: Data about the device you use to access our services, including IP address, browser type, and usage statistics.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide the artisan services you request.
- To communicate with you regarding services, orders, and updates.
- To process payments and manage transactions.
- To improve our services, including conducting surveys and gathering feedback.
- To comply with legal obligations and resolve disputes.
3. How We Protect Your Information
We implement a variety of security measures to safeguard your personal information, including:
- Secure data encryption during transmission.
- Restricting access to personal information to authorized personnel only.
- Regular security audits and updates.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:
- Service Providers: We may share your information with trusted third-party vendors who assist us in delivering services (e.g, payment processors, delivery services, etc.). These providers are obligated to keep your information confidential.
- Legal Compliance: If required by law, we may disclose your information to comply with legal processes, such as a subpoena or government request.
- Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred to the new owner with the same privacy policy compliance.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request to view the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete personal information.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Opt-Out: You may opt-out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option in our emails.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand how visitors interact with our site and tailor our content and services accordingly.
7. Third-Party Links
Our website may contain links to third-party sites that are not controlled by us. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
10. Dispute Resolution
In the event of a disagreement regarding the handling of a client's personal or professional data, we will work with the client to resolve the issue amicably. If necessary, we will provide a formal dispute resolution process.
11. Data Retention
We keep your information until we fulfill the purpose for which we have been contracted for.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Company Name: Servease Nigeria LTD
Email Address: [email protected]