SERVEASE PRIVACY POLICY

Effective Date: November 13, 2025

ServeAse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data from artisans and clients using our platform.

By accessing or using ServeAse, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Artisans: Name, contact details, skills, location, certifications, and payment information.
  • Clients: Name, contact details, service preferences, and payment details.

1.2 Automatically Collected Data

  • IP address, device details, and browsing behavior on our platform.
  • Cookies and tracking technologies for service improvement.

2. How We Use Your Information

We process personal data to:

  • Match clients with suitable artisans.
  • Facilitate secure payments.
  • Improve user experience and platform security.
  • Comply with legal and regulatory requirements.

We do not sell or rent your personal data.

3. Data Sharing and Third-Party Services

We may share data with:

  • Payment processors to handle transactions.
  • Verification services to confirm artisan credentials.
  • Legal authorities if required by law.

4. Data Security

We implement encryption, secure servers, and access controls to protect your data.

Users are responsible for keeping their account credentials confidential.

5. Data Retention

We retain data as long as necessary for service provision or legal compliance. Users may request data deletion, except where retention is legally required.

6. User Rights

Under Nigerian data protection laws, users have the right to:

  • Access, correct, or delete their data.
  • Withdraw consent for certain processing.

For requests, contact [email protected]

7. Cookies and Tracking

We use cookies to enhance your experience. You can disable cookies in your browser settings.

8. Updates to This Policy

We may update this Privacy Policy. Users will be notified of significant changes.

For inquiries, contact ServeAse at [email protected]

SERVEASE TERMS OF USE

Effective Date: November 13, 2025

These Terms of Use ("Terms") govern the use of ServeAse. By using the platform, you agree to these Terms.

1. Overview

ServeAse is an intermediary platform connecting artisans with clients. We do not directly provide any services and do not guarantee service quality.

2. User Responsibilities

2.1 Artisans

  • Must provide accurate information and deliver services professionally.
  • Are fully responsible for their work quality and legal compliance.

2.2 Clients

  • Must provide clear service requests and make payments as agreed.
  • Acknowledge that ServeAse is not responsible for service quality.

3. Payments and Transactions

  • Payments may be processed through ServeAse's secure system.
  • ServeAse does not control pricing or service agreements between users.

4. Limitation of Liability

ServeAse is not liable for:

  • Any damages arising from artisans' actions or omissions.
  • Poor-quality services or disputes between users.
  • Losses due to reliance on user-provided information.

Users agree to indemnify ServeAse from any claims arising from service engagements.

5. Prohibited Activities

Users must not:

  • Provide false information or misrepresent their skills.
  • Engage in fraudulent, illegal, or harmful activities.
  • Misuse the platform for unintended purposes.

Accounts violating these rules may be suspended or terminated.

6. Dispute Resolution

Users must attempt to resolve disputes directly. If unresolved, ServeAse may offer mediation but does not guarantee resolution.

Legal disputes shall be governed by the laws of Nigeria.

7. Intellectual Property

ServeAse owns all platform-related content and branding. Users may not copy, modify, or distribute our materials without permission.

8. Account Termination

ServeAse reserves the right to suspend or terminate accounts for:

  • Violating these Terms.
  • Engaging in fraud or illegal activities.
  • Actions that harm the platform's reputation.

Users may delete their accounts upon request.

9. Amendments to Terms

We may update these Terms. Continued platform use implies acceptance of revised Terms.

For inquiries, contact ServeAse at [email protected]